Rescue and diagnostics for businesses
With our rescue and diagnostics tool we start your company's computers without loading Windows. That way we can check them and work on them even if Windows is damaged, infected or won't start.
Is it for home? See this service for home users
How we help you
Each job on the list is separate. We tell you which one each computer needs and its quote before starting, and we only do what you approve.
- Drive diagnostics: SMART health and bad sector scan.
- RAM testing and a check of the computer's hardware and temperatures.
- Blue screen analysis.
- File rescue from a Windows that won't start.
- Recovery of deleted files and lost partitions.
- Drive cloning, for example from a hard drive (HDD) to an SSD.
- Creation and restoration of image backups.
- Partition creation, resizing and conversion (MBR/GPT).
- Repair of the Windows boot and system files.
- Removal or reset of local account passwords.
- Malware scanning and removal without starting the infected Windows.
- Secure drive wiping.
- Web browsing and network access from the faulty computer.
Business terms
- Response times agreed by contract (SLA).
- With a maintenance contract you pay a fixed fee instead of paying for each fault.
- VAT invoice and volume pricing if several devices are affected.
- Direct line to our technicians by phone, email or WhatsApp.
Other services
Request this service
We will reply on the same working day.
How do we do it?
Before touching anything, we find out what is wrong with the computer and explain it to you.
We start without Windows
We start the computer with the rescue tool, without touching its Windows or the data.
We diagnose
We check drives, RAM, hardware and temperatures.
We explain what is wrong
We tell you what is wrong with the computer, what job it needs and how much it costs.
We do the job
Once you approve the quote, we only do the agreed job.
Less downtime
A computer that won't start is a person who can't work. The tool lets us act even if Windows is damaged or infected.
Work files kept safe
We copy the documents from the computer that won't start to your company's server or NAS.
Malware that never gets to run
We clean the computer without starting the infected Windows, so the malware does not activate during the clean-up.
Retired computers
We wipe the drives securely before a computer is recycled, sold or reassigned.
Locked local accounts
We remove or reset local account passwords when nobody remembers them.
Frequently asked questions about Rescue and diagnostics
Does the quote cost anything?
No. The diagnosis comes with no obligation and we always give you a fixed written quote before we start.
Do you issue VAT invoices?
VAT invoice and volume pricing if several devices are affected.
Can you get the files off a computer that won't start?
Yes. We start the computer with the rescue tool and copy the files to your server, your NAS or an external drive.
Do you wipe the drives of retired computers?
Yes. We securely wipe the drives before the computer is recycled, sold or handed to someone else.
Can you move computers from hard drives to SSDs?
Yes. We clone the hard drive (HDD) to an SSD with all of its contents: Windows, programs and files.
